PANNONIA TOWER HOTEL

Very bad customer service, their service equal to 2 stars hotel. Not friendly at all and not welcoming. Not enough staff. Only 2 or 3 person for 14 level hotel !!!!! Room service will never answer your phone. If you ask for anything their answer is we can’t do anything. They will never say sorry we can’t help you . Avoid this hotel , only reason I stay here for the shopping outlet, better stay far a little bit than stay here.

Clean, comfortable, and great staff. It looks... imposing... from the outside, but the inside was great. Reception were helpful, checkin swift and efficient, bar/restaurant staff friendly and helpful. Food: limited choice on the menu, but I stayed there for four nights, and ate in the restaurant each night with something difference each time. Portions are big, food was hot and fresh, service was excellent. Breakfast was fine, with an Austrian/German tilt to it (eg: plenty of choice of sausage!). Coffee excellent. OJ, although not freshly squeezed, was nice. Again, service good. Choice of three breads, a hot buffet, and a good choice of cold cuts. Room: temperature fine, duvets thing, although pillows were just OK. Nothing bad about them, just okay. Shower was awesome: huge, hot and good pressure. Plenty of power sockets, although no USB which surprised me. Wide choice of TV channels in all languages. Windows open for ventilation. Location: right next to the McArthurGlen Designer Outlet (well worth a visit), and next to the highway outside of town. Other restaurants nearby, including a KFC, all within a five minute walk. Free parking outside and around the back. Taxi to the airport is EUR 70 (it's cheaper to get an Uber, if you can find one nearby - I couldn't). If you want to pay the Taxi by credit card, tell reception when you ask them to call for it. Misc: wifi was free and easy to use, seemed fast enough for Netflix. Soap/shower gel in the bathroom was decent quality; towels plentiful and soft. Summary: I'd stay here again. Big shout out to the barman Peter (the older guy with the Austrian moustache) for his service skills.